Support

📧 Email Support

The fastest way to get help: support@tvtime247.com

We typically respond within a few hours, every day of the week. Include the email address you signed up with so we can find your account fast.

⚡ Waiting for account activation?

Accounts are activated within 1 hour of sign-up (free trials) or payment verification (paid plans). Check your spam/junk folder for your login email. Paid plan? Make sure your e-Transfer went to payments@tvtime247.com with TV2026 in the message field.

📺 Buffering or playback issues?

Restart your app or device, then check your internet speed — we recommend at least 10 Mbps for smooth HD streaming. On Wi-Fi, moving closer to your router often fixes stuttering. If one channel is down but others work, it's usually temporary — try again in a few minutes.

🔑 Login problems?

Double-check the username and password from your activation email (they're case-sensitive). Still locked out? Email us and we'll reset your access.

📱 Setting up a new device?

Your subscription works on smart TVs, phones, tablets, laptops, Fire Stick, and consoles. Email us with the device you're setting up and we'll send simple step-by-step instructions.