1. Try Before You Pay
The best protection is our free one-day trial — full access, no credit card, no automatic charges. We strongly recommend starting there so you know exactly what you're getting before you pay.
2. No Automatic Renewals
All paid plans (Monthly at $25 and 3 Months at $60) are prepaid and never renew automatically. When your plan term ends, your access ends — unless you choose to send a new e-Transfer. There is nothing to cancel and no recurring billing to stop.
3. Cancelling
Because there are no contracts and no auto-renewal, "cancelling" simply means not renewing. If you'd like your account closed and your data deleted before your term ends, email support@tvtime247.com and we'll take care of it.
4. Refunds
- Service not activated: if you paid but your account was never activated, you are entitled to a full refund.
- Technical issues we can't fix: if the Service doesn't work on your device and our support team can't resolve it within a reasonable time, contact us within 3 days of payment for a full refund.
- Change of mind: because plans are short-term and prepaid (and a free trial is offered first), change-of-mind refunds are generally not provided after your account has been activated. If something isn't right, contact us anyway — we're reasonable people and we'll work with you.
5. How Refunds Are Sent
Approved refunds are returned by Interac e-Transfer to the same email address the payment came from, normally within 5 business days.
6. How to Request a Refund
Email support@tvtime247.com with your name, the email you signed up with, your payment date, and a short description of the issue. Please include TV2026 in the subject line so we can find your payment quickly.