1. What We Collect
- Account details — your first and last name, email address, and (optionally) phone number, provided when you sign up.
- Plan & payment details — the plan you chose and confirmation that an Interac e-Transfer was received. We do not collect or store credit card numbers or banking credentials — payments happen entirely inside your own bank's e-Transfer system.
- Support communications — messages you send us through our contact form or by email.
2. How We Use Your Information
- To create and activate your account and deliver your login details.
- To match your e-Transfer payment to your account.
- To respond to support requests and send service-related emails (such as sign-up confirmations and account activation notices).
- To maintain the security and integrity of the Service.
We do not sell, rent, or trade your personal information. We do not send marketing email unless you have opted in.
3. How Long We Keep It
We keep account information for as long as your account is active, plus a reasonable period afterward for record-keeping. You can request deletion of your data at any time (see Section 6).
4. Cookies & Analytics
Our website uses only the minimal cookies and local data needed for the site to function. We do not run third-party advertising trackers.
5. How We Protect It
Access to customer information is limited to the people who need it to run the Service. Our website is served over HTTPS, and sign-up data is transmitted securely.
6. Your Rights
In accordance with Canadian privacy law (PIPEDA), you may request access to, correction of, or deletion of your personal information at any time. Email support@tvtime247.com and we will respond promptly.
7. Children
The Service is intended for adults. We do not knowingly collect personal information from anyone under 18.
8. Changes to This Policy
If we make meaningful changes to this policy, we will update the date above and, where appropriate, notify you by email.
9. Contact
Privacy questions? Reach us at support@tvtime247.com or through our contact page.